I have been dealing with customers who have been unable to get Microsoft’s OneNote 2010 security update KB2760600 to apply to both Windows 7×64 and Windows 8×64 systems that have Office 2013 and/or Office 2010 installed. This is nothing new however, as one of last year’s One Note update also caused the same exact problem.. In fact, if you google OneNote update hangs you can see that this has happened often in the past with OneNote updates. However this time, it is affecting many more users, and I am determined to get to the bottom of why this is happening.
After I personally experienced a never-ending loop of a Windows 8 Pro computer hanging for hours while attempting to update, I began doing some research and contacted Microsoft’s Windows Update team, and the Security Response team, and I found this article on Softpedia I am still waiting for a response from Microsoft.
The interesting part of this is that many of these affected systems have both Office 2010 and Office 2013 installed side by side, or a 32 bit version of Office 2010 on a 64 bit version of Windows 8. However, Windows updates have been mostly installing without issue for the last couple of years, with a few exceptions. But why are the OneNote updates causing problems. Perhaps this update was pushed out too quickly without the proper amount of testing.